Shipping Rates:

Free shipping on all orders.

Processing: Orders are processed Monday-Friday and can take up to 2 business days to process. Orders containing special edition or limited edition items are likely to exceed our normal processing time due to large order volume/demand for that item.

Shipping: Once your order is shipped, you will receive an email confirmation along with a tracking number. Orders within the United States are typically delivered within 1–3 business days, while international orders are typically delivered within 7–15 business days.

Carriers: Orders are shipped using United Parcel Service (UPS) ground service or USPS Postal Service to address’s in the domestic United States only.  

Quantity Limits:

In order to provide as many consumers as possible the opportunity to purchase limited edition items, we reserve the right to limit quantities available for purchase. This may be done through limiting software or a post-order review process.

Quantity limits may be applied per order, per person or household, or to orders that use the same credit card, billing and/or shipping address, or share any other account or order attribute.

All orders are reviewed, and may be canceled at our discretion, at any time, for any reason.

Gift Cards: Gift cards purchased at pezcandy.shop are electronic gift cards which will be emailed to you once the order is processed. Gift card purchases do not apply toward the order total when calculating the shipping fee.

Returns

pezcandy.shop return policy and terms of sale;

All sales made through the pezcandy.shop website are final. If an item is damaged during shipping or found to be incorrect, please contact us within 30 days for verification. We will replace the item or issue a refund at our discretion; otherwise, no refunds, returns, or exchanges will be accepted. Orders cannot be modified or canceled once submitted, so please choose carefully.

Damages: Please inspect the box before signing for it. If the box looks like it was damaged or opened in transit,  do not sign for the shipment. Refuse the shipment and contact customer service at [email protected]  UPS will not issue credit for damage if the box is signed for.  

In the event there is an issue with your order you must contact PEZ customer service within 30 business days of receiving your order. Email [email protected] for information and instructions.

Return Shipments: if an order is returned from the carrier because of customer error in the shipping address we can offer two options; refund the amount of the order less original shipping cost or invoice for the cost to re-ship the order.

Check out our Frequently Asked Questions for Shipping & Returns